FAQS

FAQs

Is there a minimum order amount for Free Shipping?

We offer FREE SHIPPING on most of our items. Every item comes with a personalized tracking number that will be emailed to you once the order is shipped. Please allow for a couple of days to receive your tracking information via email.

What is the average shipping & delivery time?

Our items can take anywhere from 7-14 business days to ship. Check your shipping confirmation email to get tracking information on your order. Please note that the postal service website may take up to 5 business days to accurately reflect the exact location of your items. If you haven't received a shipping confirmation email, please check your Spam folder or email us at info@thereliefstore.net.

What type of payments do you take?

We accept all valid Credit Cards including MasterCard & Visa. We accept PayPal, American Express & Discover available through PayPal only. Your transaction is 100% safe and guaranteed. We use the highest level of encryption and have industry standard McAfee 24/7 live protection and monitoring.

I placed an order, but never received a confirmation email.

As soon as you place an order, you will receive a receipt in your inbox. If you do not receive an email from info@thereliefstore.net within an hour of placing your order and have checked your Spam folder, please contact our Customer Service at info@thereliefstore.net for assistance.

I am an international customer and I am not sure how much I'll be charged for a purchase.

TheReliefstore.net is proud to service our customers from all over the world! If pricing is not shown in your local currency, it will default to USD at checkout using the most up to date conversion rates. Shipping is FREE Worldwide on most items!

What if I don't receive my order or if it comes damaged?

If for some reason you do not receive your order within 14 business days or if for any reason your item arrives damaged, we will issue you another item free of charge! If you do not see any updates or have received a damaged item, contact us at info@thereliefstore.net